Privacy Policy

Man with Van Hounslow Privacy Policy

This Privacy Policy explains how Man with Van Hounslow collects, uses, stores, and protects personal data relating to customers and prospective customers in Hounslow and the surrounding area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws, and how you can exercise those rights.

This Privacy Policy applies to all Man with Van Hounslow customers and enquiries in our service area, regardless of the service package chosen or the method of contact used to reach us.

1. Data Controller

Man with Van Hounslow is the data controller for the personal data described in this Privacy Policy. As data controller, we are responsible for determining how and why your personal data is processed and for ensuring that such processing complies with applicable data protection laws.

2. Personal Data We Collect

We collect and process a range of personal data in order to provide our man and van services. The types of personal data we may collect include:

Identification and contact information, such as your full name, address, collection and delivery addresses, and any other contact details you choose to provide when making an enquiry or booking.

Booking and service information, including dates and times of the move, property access details, information about the items to be moved, special instructions, and any communications regarding your booking.

Payment and billing information, such as billing address and payment-related details necessary to process your payment. Full payment card details are typically handled by our chosen payment processor and are not stored by us unless strictly necessary and lawful.

Communication records, including emails, messages, notes of telephone calls, and any feedback or complaints you submit to us.

Technical information when you visit our website, such as your IP address, browser type, and general usage data, collected through cookies or similar technologies where permitted by law and subject to your preferences.

3. Lawful Basis for Processing

We process your personal data only where we have a lawful basis under data protection law. Depending on the circumstances, we may rely on the following lawful bases:

Contract. We process personal data to take steps at your request prior to entering into a contract, and to perform our contract with you. For example, we need your contact details, service address, and booking information to provide our man and van services.

Legal obligation. We may process your data where it is necessary to comply with legal obligations, such as record-keeping, accounting, tax requirements, or responding to lawful requests from public authorities.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing and improving our services, preventing fraud, handling customer queries, and maintaining business records.

Consent. In limited cases, we may rely on your consent, for example for certain types of marketing communications or non-essential cookies. Where we rely on consent, you have the right to withdraw it at any time.

4. How We Use Your Personal Data

We use personal data for the following purposes:

To respond to enquiries, provide quotations, confirm bookings, and deliver our man and van services in Hounslow and surrounding areas.

To manage our relationship with you, including customer service, handling feedback and complaints, and communicating important information about your booking.

To process payments, manage invoices, and maintain accurate financial and business records.

To improve our services, operations, and customer experience, including internal analysis, training, and quality control measures.

To comply with legal requirements, enforce our terms, and protect our rights, property, and the safety of our staff and customers.

5. Data Processors and Third Parties

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process personal data according to our instructions and for the purposes set out in this Privacy Policy. They are required to implement appropriate technical and organisational measures to protect your data.

Examples of such processors may include:

Payment processing providers, who facilitate secure payment transactions and fraud prevention.

IT and hosting providers, who support the operation, security, and maintenance of our website, systems, and data storage.

Customer management or booking system providers, used to manage enquiries, bookings, and customer information securely.

We may also share personal data with third parties where required by law, for example with law enforcement, regulatory authorities, or government bodies, or where necessary to establish, exercise, or defend legal claims.

We do not sell your personal data and we do not share it with third parties for their own independent marketing purposes.

6. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, and to comply with applicable legal, accounting, and reporting requirements.

In general, we may retain booking and customer records for a reasonable period after the end of the service to handle any follow-up queries, disputes, or legal requirements. Financial and transactional records may need to be kept for a longer period to comply with tax and accounting rules.

When personal data is no longer needed for the purposes for which it was collected, we will securely delete it or anonymise it so that it can no longer be linked to an identifiable individual.

7. International Transfers

Where we use service providers or systems that are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. These safeguards may include the use of standard contractual clauses approved by relevant authorities or reliance on other valid transfer mechanisms permitted under data protection law.

8. Data Security

We take the security of your personal data seriously. We implement technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

These measures may include access controls, encryption, secure storage, regular system monitoring, staff training, and procedures for dealing with suspected data breaches. While we work hard to protect your data, no system can be guaranteed as completely secure. If we become aware of a data breach that may pose a risk to your rights and freedoms, we will notify you and the relevant supervisory authorities as required by law.

9. Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Hounslow customers in our service area, subject to certain legal conditions and exemptions.

Right of access. You have the right to request confirmation as to whether we process your personal data and, if so, to receive a copy of that data and certain additional information.

Right to rectification. You have the right to request that inaccurate or incomplete personal data about you is corrected or completed.

Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data, for example where the data is no longer needed for the original purpose or where you withdraw consent and no other lawful basis applies.

Right to restriction of processing. You may have the right to request that we restrict our processing of your personal data in certain situations, such as while we are verifying the accuracy of the data or considering an objection you have raised.

Right to object. You have the right to object to certain types of processing, including processing based on legitimate interests, on grounds relating to your particular situation. In such cases we will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or for the establishment, exercise, or defence of legal claims.

Right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller, where technically feasible.

Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before your withdrawal.

You also have the right to lodge a complaint with the relevant data protection authority if you believe that your personal data has been processed in a way that does not comply with data protection law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data processing practices. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to remain informed about how we handle your personal data.