Terms and Conditions

Man with Van Hounslow Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Hounslow provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given:

1.1 "Company" means Man with Van Hounslow, the provider of the services.

1.2 "Customer" means the person or organisation who requests and pays for the services.

1.3 "Services" means any removal, transportation, loading, unloading, packing, unpacking, or related services provided by the Company.

1.4 "Goods" means all items, furniture, boxes, personal belongings and any other property handled, transported or stored by the Company on behalf of the Customer.

1.5 "Service Address" means any collection, delivery or other premises where the Services are to be carried out.

1.6 "Contract" means the agreement between the Company and the Customer for the provision of Services governed by these Terms and Conditions.

2. Scope of Services

2.1 The Company provides man and van, removal and light transport services for domestic and commercial customers within the UK, including loading, transportation, and unloading of Goods.

2.2 Additional services such as packing, unpacking, furniture assembly and disassembly, and waste removal may be offered subject to prior agreement and availability.

2.3 The Company reserves the right to refuse to transport any Goods which are unsafe, illegal, hazardous, or unsuitable for carriage, or where access to the Service Address is deemed unsafe or unreasonable.

3. Booking Process

3.1 Bookings may be requested by the Customer by providing accurate information regarding the nature of the Goods, addresses, dates, access conditions, and any special requirements.

3.2 Quotations are based on the information supplied by the Customer at the time of enquiry. The Company reserves the right to amend the quotation or apply additional charges if the information provided is inaccurate, incomplete, or changes prior to or on the day of the move.

3.3 A booking will be deemed confirmed only when the Customer has accepted the quotation and, where required, paid any deposit or pre-payment requested by the Company.

3.4 The Customer is responsible for ensuring that all address details, dates and times are correct. The Company will not be liable for delays or additional costs arising from incorrect or incomplete information provided by the Customer.

3.5 The Customer must notify the Company as soon as possible of any changes to the booking, including changes to volume of Goods, access, timings, or Service Address. Changes are subject to availability and may result in revised pricing.

4. Pricing and Payments

4.1 Prices may be quoted as an hourly rate, a fixed price, or a combination of both, depending on the nature of the Services. Any estimate given is based on the information supplied and is not a guarantee of final cost if the scope of work changes.

4.2 All prices quoted are exclusive of parking charges, tolls, congestion charges, ferry charges or other third-party costs, unless explicitly stated otherwise. Such charges will be payable by the Customer in addition to the quoted price.

4.3 The Company may require a deposit or full pre-payment to secure the booking. Where applicable, the amount and due date for payment will be communicated at the time of booking.

4.4 Unless otherwise agreed in writing, payment of any outstanding balance is due immediately upon completion of the Services on the day of the move.

4.5 The Customer agrees that the Company may refuse to unload Goods or may retain possession of Goods until full payment has been received, subject to applicable law.

4.6 If payment is not made when due, the Company reserves the right to charge interest on overdue amounts in accordance with applicable UK law and to recover any reasonable costs of collection.

5. Cancellations and Amendments

5.1 The Customer may cancel or amend a booking by giving notice to the Company. Cancellation and amendment charges may apply depending on the notice period provided.

5.2 If the Customer cancels the booking with more than 7 calendar days before the agreed service date, any deposit paid may be refunded or transferred at the Company’s discretion, less any reasonable administrative costs.

5.3 If the Customer cancels the booking within 7 calendar days but more than 48 hours before the agreed service date, the Company may retain part or all of the deposit or charge a percentage of the quoted price to cover lost bookings and administrative costs.

5.4 If the Customer cancels the booking within 48 hours of the agreed service time or fails to be present at the Service Address at the agreed starting time, the Company reserves the right to charge up to 100 per cent of the quoted price.

5.5 Any request to change the date, time or scope of the Services is subject to availability. The Company may treat substantial changes as a cancellation and new booking.

5.6 The Company reserves the right to cancel or reschedule the Services in the event of unforeseen circumstances including, but not limited to, severe weather, vehicle breakdown, staff illness, accidents, or events beyond its reasonable control. In such cases, the Company will use reasonable endeavours to offer an alternative date or time. The Company will not be liable for any indirect or consequential loss arising from such cancellation or rescheduling.

6. Customer Responsibilities

6.1 The Customer is responsible for ensuring that:

(a) All Goods are properly packed, labelled and ready for transport, unless packing services have been specifically requested and agreed.

(b) All items to be transported are suitable for moving and are safely disconnected, defrosted, emptied and secured where necessary.

(c) Adequate and safe access is available at all Service Addresses, including vehicle parking, access to buildings, lifts and stairways.

(d) Any required parking arrangements, permits or dispensations are obtained in advance of the service date.

(e) A responsible adult is present at all Service Addresses to supervise, give instructions and sign documentation as required.

6.2 The Customer must not ask Company staff to carry out any work that is unsafe, illegal, or beyond the agreed scope of Services.

6.3 The Customer is responsible for checking that nothing has been left behind or taken in error once the Services are complete. The Company does not accept liability for any items left at the premises.

7. Excluded Goods

7.1 Unless expressly agreed in writing, the Company does not accept for transport or handling:

(a) Hazardous or dangerous goods, including explosives, flammable liquids or gases, toxic or corrosive substances.

(b) Perishable items requiring temperature-controlled conditions.

(c) Valuable items such as jewellery, precious metals, cash, important documents, securities, or collections of exceptional value.

(d) Live animals or plants.

7.2 If such items are transported without the Company’s knowledge or consent, the Company will not be liable for any loss, damage or delay arising from or in connection with them.

8. Waste and Disposal Regulations

8.1 The Company operates in accordance with applicable UK waste regulations. The Company is not a general waste disposal business and will only remove waste or unwanted items where this has been expressly agreed in advance and, where necessary, is compliant with waste carrier requirements.

8.2 The Customer must not include in any collection any items classified as controlled, hazardous, clinical, or regulated waste unless expressly agreed and arranged with the Company in advance.

8.3 Where the Company agrees to remove and dispose of items, the Customer confirms that they are the owner of the items or have full authority to dispose of them.

8.4 Any waste or items removed for disposal will be taken to appropriate authorised facilities. The Company will not be responsible for any fines, penalties or legal consequences resulting from the Customer providing incorrect information about the nature of the items or their ownership.

9. Liability and Limits of Responsibility

9.1 The Company will exercise reasonable care and skill in handling, loading, transporting and unloading Goods.

9.2 The Company’s liability for loss of or damage to Goods, howsoever caused, shall be limited to a reasonable and proportionate amount, subject to any applicable insurance arrangements and to the exclusions set out in these Terms and Conditions.

9.3 The Company will not be liable for:

(a) Loss or damage arising from the Customer’s failure to adequately pack or protect Goods, unless packing services were provided by the Company.

(b) Loss or damage to the internal workings of electrical or mechanical items unless there is clear external damage to the item caused by the Company’s proven negligence.

(c) Loss of data, reinstallation costs, or other indirect losses relating to electronic devices or equipment.

(d) Normal wear and tear, minor scratches, scuffs or marks that may occur in the ordinary course of moving.

(e) Loss or damage caused by inherent defects, poor construction, instability or pre-existing damage to Goods.

(f) Any loss, damage or delay arising from circumstances beyond the Company’s reasonable control, including but not limited to weather conditions, traffic, road closures, civil disturbances, or industrial action.

9.4 The Customer must notify the Company in writing of any loss of or damage to Goods as soon as reasonably practicable and in any event within a reasonable time period after completion of the Services. Failure to notify within a reasonable time may prejudice the Company’s ability to investigate and may affect any claim.

9.5 Under no circumstances shall the Company be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, or loss of opportunity.

10. Insurance

10.1 The Company will maintain such insurance cover as it reasonably considers appropriate for the nature of its Services and operations.

10.2 It is the Customer’s responsibility to ensure that their own insurance arrangements, including home, contents or business insurance, are adequate to cover the Goods during the move. The Customer is advised to inform their insurer of the forthcoming move and to check any relevant policy conditions.

11. Access, Parking and Delays

11.1 The Customer is responsible for ensuring that suitable parking is available for the Company’s vehicles at all Service Addresses. Any parking charges or fines incurred as a result of inadequate arrangements or directions provided by the Customer may be added to the Customer’s invoice.

11.2 The Company is not responsible for delays caused by inadequate access, restrictions at the property, failure to obtain relevant keys, or circumstances beyond the Company’s reasonable control.

11.3 Where delays arise that are outside the Company’s control, the Company may charge waiting time at the agreed hourly rate or at a reasonable rate notified to the Customer.

12. Complaints

12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that the matter can be investigated and, where appropriate, rectified.

12.2 Any formal complaint should be submitted to the Company in writing, setting out the details of the issue and any supporting information. The Company will review the complaint and respond within a reasonable timeframe.

13. Data Protection and Privacy

13.1 The Company will collect and use personal information from the Customer solely for the purpose of administering bookings, providing the Services, and managing the Contract.

13.2 The Company will take reasonable steps to protect personal data and will not share it with third parties except where necessary to deliver the Services, comply with legal obligations, or with the Customer’s consent.

14. Variation of Terms

14.1 The Company may amend these Terms and Conditions from time to time. The version applicable to the Contract will be the version in force at the time the Customer’s booking is confirmed.

14.2 Any variation to these Terms and Conditions requested by the Customer must be agreed in writing by the Company to be effective.

15. Severability

15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision will be deemed deleted and the remaining provisions will continue in full force and effect.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

By proceeding with a booking or using the Services of Man with Van Hounslow, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.



Prices on Man with Van Hounslow Services

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
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What Our Customers Say

Excellent on Google
4.9 (72)
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The crew were friendly, efficient, and very careful with my things. Could not be happier with their service!

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Decided on their service because their quote was fantastic. The two movers were very hardworking and kind. Both displayed efficiency and friendliness. Wouldn't hesitate to hire again or suggest to friends.

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Van Hire Hounslow makes moving straightforward and inexpensive. Every driver was courteous and efficient, getting everything done properly. The customer service team is quick to respond, very polite, and ready to help.

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Hounslow Removals was super punctual and delivered all items without damage. Booking/payment process was quick and smooth. I'm very satisfied.

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The quote from Van Hire Hounslow was affordable and their service was superb. Will use again.

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No hidden surprises in fees or timing. They kept the quote accurate and their teamwork was top-notch.

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I highly recommend Removal Services Hounslow. For a long move, their accommodating service and friendly employees made all the difference.

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Far exceeded any expectations we had. Booking was straightforward due to wonderful support. The removal process itself was handled with professionalism, friendliness, and efficiency.

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Van Hire Hounslow made moving home a breeze. The staff were polite, helpful, and showed great professionalism at all times. To our delight, the final bill was actually less than we were first quoted. Superb value!

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Absolutely top-notch! Hounslow Removal Van was on time, budget-friendly, and very personable. They went the extra mile for my mom's move and delivered her things without a scratch. You'll be so glad you chose them. Big thanks to the team!

Contact us


Company name: Man with Van Hounslow
Opening Hours: Monday to Sunday, 07:00-00:00
Street address: 80 Argyle Avenue
Postal code: TW3 2LN
City: London
Country: United Kingdom
Latitude: 51.4575330 Longitude: -0.3678360
E-mail: [email protected]
Web:
Description: If you are booking a removal service for the first time in Hounslow, TW3 don’t fret! Our adviser will give you a free consultation when you call us.